Any lost item must be reported within three (3) days of the delivery of the garments to firstname.lastname@example.org. All claims are reviewed on a case-by-case basis. Items are considered lost twenty (20) days after the initial claim has been made. Any reimbursement for an item deemed lost by Cypress Dry Cleaners shall be limited to and shall not exceed ten (10) times the charge for cleaning the lost item regardless of brand, price or condition of the garment.
While we check all garments for loose items prior to dry cleaning or laundering items, Cypress Dry Cleaners take does not take responsibility for any loose items lost when submitted in a Cypress Dry Cleaners bag, such as watches, jewelry, cufflinks, etc.
USE OF WASH-DRY-FOLD LAUNDRY BAGS AND CLEAN-PRESS-HANG GARMENT BAGS
As part of the service, Cypress Dry Cleaners will provide you a personal reusable Wash-Dry-Fold Laundry Bag(s) and/or Clean-Press-Hang Garment Bag(s). These are to be used to pack your garments bound for pick-up and cleaning by Cypress Dry Cleaners.
Anything you would like cleaned, pressed and returned on a hanger should go in the blue Clean-Press-Hang garment bag. If the item can be laundered we will automatically launder it. Items that require dry cleaning will be dry cleaned. We always closely follow the instructions on the garment care tag. Any special cleaning instructions are required to be noted on your Account online or noted on notebook paper and submitted with your garments for cleaning.
Anything you would like washed in a washing machine, dried in a tumble dryer and then folded should go into your Maroon or Gold Wash-Dry-Fold Laundry bag. While we examine all items prior to cleaning to observe care tag instructions, by putting your items into the Wash-Dry-Fold laundry bag, you agree to have these items washed in a washing machine, dried in a tumble dryer and then folded. Any special cleaning instructions are required to be noted on your Account online or noted on notebook paper and submitted with your garments for cleaning.
PICK-UP AND DELIVERY
Our goal is to provide valuable, convenient, and timely service to all of our customers and partners. Therefore, you can edit your pick-up or delivery 60 minutes before the requested time at no charge. If you change your pick-up or delivery time after this cut-off, or if we are unable to pick-up or deliver your order we may charge a “No Show Fee” of $3.99. As always, you can contact us.
We always respond within 60 minutes during business hours.
We hope to provide a convenient service to all our customers and can leave orders outside residences or with an authorized representative of your residence (i.e. doorman, concierge, front office, etc.) provided the customer gives written consent. However, once delivery has been made, we will not be held responsible or liable for the loss or damage of any items. It is the customer’s sole responsibility to ensure the safety of items after delivery by Cypress Dry Cleaners.
You have an option to ask us to leave your delivery with an authorized residence agent or other location, but Cypress Dry Cleaners will not be responsible for any lost cause as a result.
BAGS FOR FIRST PICK-UP AND DELIVERY
For your first pick-up, please fill a clean plastic bag with the clothing you would like cleaned. A tied grocery bag works well for small orders and a clean trash bag is great for larger orders. Please place in separate bags items for Wash-Dry-Fold and items for Clean-Press-Hang.
Anything you would like washed in a washing machine, dried in a tumble dryer and then folded should go into its own plastic bag(s). The price of your order is based on the bag size filled as listed below.
• Kitchen trash bags (10 – 15 gallons) are equivalent to a 25 LB Cypress Dry Cleaners bag.
• Semi-full large trash bag (i.e. half-full 30-gallon trash bag) is equivalent to a 35 LB Cypress Dry Cleaners bag.
• Full large trash bag (30 gallons) is equivalent to a 25LB + 35LB Cypress Dry Cleaners bag.”
Anything you would like cleaned, pressed and returned on a hanger should go into a separate plastic bag(s). If you have items that require special care, such as air drying or special spotting, please place these items into another separate plastic bag with an accompanying note.
We do our best to return all non-clothing accessories, such as garment bags and hangers, that we received with your order pick-up. However, please note that these items are considered “non-tracked” inventory and we are unable to guarantee their return. We will not be held liable for un-returned non-clothing accessories.
Cypress Dry Cleaners reserve the right to keep records of your garments and retain, store, display or reproduce such records which may include images or photographs, and associate such records with your name or other profile information for commercially reasonable periods for archival, inventory purposes, quality control, loss prevention, and or data collection.
USER CONTENT AND INTERACTIVE AREAS
We may provide interactive opportunities in the Services, including, without limitation, user ratings and reviews, saved favorites and saved instructions, (collectively, “Interactive Areas”) for the enjoyment and convenience of our customers.
You represent and warrant that you are the owner or otherwise have the right to provide any information, comments, reviews, ratings or other materials or content submitted, posted or otherwise transmitted to the Services (“User Content”). In addition, in consideration of the Services accepting User Content, you hereby grant to Cypress Dry Cleaners an irrevocable, transferable, paid up, royalty-free, perpetual, non-exclusive worldwide sub-licensable license to use, copy, print, display, modify, edit, remove, publicly perform, translate and create derivative works from and distribute or otherwise use and reproduce User Content on the Services and in all forms of media now known or hereafter invented, including but not limited to such uses as on and in the Services throughout the world in all forms of media now known or hereafter invented in perpetuity (collectively, the “Uses”) and the right to, in Cypress Dry Cleaner’s sole option and discretion, attribute such User Content to the user submitting the User Content. In consideration of submitting User Content, you consent to the Uses of the User Content without further consideration, compensation, attribution, notification or other additional consideration and to Cypress Dry Cleaner’s disclosure of any information related to your use of the Services in any capacity in connection with Cypress Dry Cleaner’s display of your User Content on the Services. You also agree to indemnify and hold Cypress Dry Cleaners harmless from any claim or demand, including reasonable attorneys’ fees, made by any party arising out of the Uses of the User Content that you submit on our Services. You waive any rights you may have in having the User Content edited, altered or changed in any manner not acceptable to you.
Some submissions or postings by users to certain parts of the Services, including, without limitation, Interactive Areas, will be public and posted in public areas on our Websites and other media. Cypress Dry Cleaners and any contract or operational providers that conduct, operate and/or manage any portion of the Services will not be responsible for the action of any users or third parties with respect to any information, materials or content posted, uploaded or transmitted on the Services.
By participating in any of the aforementioned activities, all users agree to follow the Services standards of conduct. Cypress Dry Cleaners reserve the right to change, delete or remove, in part or in full, any postings in Interactive Areas and to terminate or suspend access to such areas of the Services for conduct that we believe, in our sole discretion, interferes with other peoples’ enjoyment of our Services. Cypress Dry Cleaners will also cooperate with local, state and/or federal authorities to comply with applicable law.
NO UNLAWFUL OR PROHIBITED USE/MONITORING OF SERVICES
By using and accessing the Services, you agree that you will not use the Services for any unlawful purpose or engage in any use prohibited by this Agreement. You further agree that you will not use the Services in any manner that could damage, disable, overburden or impair any Cypress Dry Cleaners server, or the network(s) connected to any Cypress Dry Cleaners server, or interfere with any other party’s use and enjoyment of the Services. You may not attempt, through any means, to gain unauthorized access to any part of the Services, other account, computer system or network connected to any Cypress Dry Cleaners server.
Cypress Dry Cleaners reserves the right, in its sole discretion, to monitor any and all use of the Services.
VIOLATIONS OF THE AGREEMENT
Cypress Dry Cleaners reserves the right to seek all remedies available at law and in equity for violations of the Agreement, including the right to block access from a particular Internet address to the Services.
You understand that use of the Services may result in payments by you for the services you receive (“Charges”). Prior to delivery of your order Cypress Dry Cleaners will process payment of the applicable Charges, using the preferred payment method you designated in your Account. Cypress Dry Cleaners reserves the right to withhold, delay, or reschedule your delivery in the event that full payment for applicable charges is not received prior to delivery. You will receive an itemized receipt upon delivery of your items. This includes payment card failure, non-received payment funds, or refused check payment. Cypress Dry Cleaners reserves the right to withhold, delay, reschedule or cancel a scheduled delivery for any past-due payment on your Account.
Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by The Cypress Dry Cleaners. Any request for lower Charges or disagreement with the Charges should be addressed to Cypress Dry Cleaners by contacting email@example.com.
If your primary Account payment method is determined to be expired, invalid or otherwise not able to be charged, you agree that Cypress Dry Cleaners may use a secondary payment method in your Account, if available.
Cypress Dry Cleaners reserves the right to establish, remove and/or revise Charges for any or all aspects of the Services at any time in Cypress Dry Cleaners’s sole discretion.
Cypress Dry Cleaners may from time to time provide certain users with promotional offers and discounts that may result in different Charges for the same or similar Services, and you agree that such promotional offers and discounts, unless also made available to you, shall have no bearing on your use of the Services or the Charges applied to you.
DISCLAIMERS, LIMITATIONS OF LIABILITY, INDEMNITY
THE MATERIALS AND THE SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, CYPRESS DRY CLEANERS AND ITS OFFICERS, 3RD PARTY PARTNERS, DIRECTORS, EMPLOYEES, AGENTS OR REPRESENTATIVES DISCLAIM WITH RESPECT TO THE SERVICES AND THE MATERIALS HEREIN ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IT IS STILL THE USER RESPOSIBILITY TO CAREFUL READ AND INSPECT ANY SERVICE OR PRODUCT YOU PURCHASE THROUGH OUR WEBSITE UPON YOUR RECEIPT TO DETERMINE SAEFTY AND APPRORPIATENESS FOR YOUR CONSUMPTION OR USE. CYPRESS DRY CLEANERS DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE MATERIALS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CYPRESS DRY CLEANERS DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF THE MATERIALS AND/OR THE SERVICES IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, TIMELINESS, COMPLETENESS, CURRENTNESS, OR OTHERWISE. YOU (AND NOT CYPRESS DRY CLEANERS) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
Under no circumstances, including, but not limited to, negligence, shall The Cypress Dry Cleaners or its officers, directors, employees, 3rd party partners, agents or representatives be liable to you or any third party for any special, consequential, incidental, direct, indirect, or punitive damages or any other loss or injury that result from the use of, or the inability to use, the Services or the Materials, even if Cypress Dry Cleaners or a Cypress Dry Cleaners authorized representative has been advised of the possibility of such damages. In no event shall Cypress Dry Cleaners have any liability for damages, losses and other causes of action whether in contract, tort (including, but not limited to, negligence), or otherwise for accessing or using the Services or engaging the services of or purchasing product(s) of a third party through or after accessing the Services.
These limitations do not purport to limit liability that cannot be excluded under the law in the jurisdiction of this Agreement.
USE OF LINKS
The Services may contain links to other websites and services which are developed, sponsored and/or maintained by third parties. Cypress Dry Cleaners does not review, monitor, operate or control any such third party website/services accessible through these links, and is not responsible for the content available on or through such third party websites/services. By providing access to the linked websites/services, Cypress Dry Cleaners is not recommending or endorsing the products or services provided by the sponsor or owner of those websites/services. Cypress Dry Cleaners makes no guarantees, representations or warranties as to, and shall have no liability for, any electronic content delivered by any third party, including, without limitation, the accuracy or subject matter of any electronic content, or the use of any personal information you provide to any such website/services. You acknowledge and agree that use of such links is entirely at your own risk. Cypress Dry Cleaners reserves the right to discontinue links to any other website at any time and for any reason.
You agree to indemnify and hold Cypress Dry Cleaners and its officers, directors, employees, 3rd party partners and agents, harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees), arising out of or in connection with: (i) your use of the Services; (ii) your breach or violation of any of this Agreement; (iii) Cypress Dry Cleaners’s use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Contractors.
You acknowledge and agree that your access to and use of the Services is subject to all applicable international, federal, state and local laws and regulations. The terms, conditions and policies contained in this Agreement shall be governed by and construed in accordance with the laws of the State of Florida, without regard to any principles of conflicts of law, and all claims, disputes or disagreements which may arise out of the interpretation, performance or in any way relating to your use of the Services, shall be submitted exclusively to the jurisdiction of the State or federal courts located in Hennepin County and the State of Florida. You acknowledge and agree that you will irrevocably consent and submit to the exclusive personal jurisdiction of those courts for the purpose of litigating any such action; and you will irrevocably waive any jurisdictional, venue or inconvenient forum objections to such court. Any waiver by Cypress Dry Cleaners of any provision of this Agreement must be in writing.
Cypress Dry Cleaners may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent by first class mail or pre-paid post to your address in your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email). You may give notice to Cypress Dry Cleaners, with such notice deemed given when received by Cypress Dry Cleaners
You may not assign these Terms without Cypress Dry Cleaners’s prior written approval. Cypress Dry Cleaners may assign this Agreement without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Cypress Dry Cleaners’s equity, business or assets; or (iii) a successor by merger. Any purported assignment in violation of this section shall be void. No joint venture, partnership, employment, or agency relationship exists between you, Cypress Dry Cleaners or any Third Party Contractor as a result of this Agreement or use of the Services. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law. Our failure to enforce any right or provision in this Agreement shall not constitute a waiver of such right or provision unless acknowledged and agreed to by The Cypress Dry Cleaners in writing.